Customer Service
Essential Plan
- Basic Email & Chat Support
- Handling FAQs & Common Inquiries
- Order Processing & Status Updates
- Customer Ticket Management
- Business Hours Support
Professional Plan
- Everything in the Essential Plan +
- Phone Support (Inbound & Outbound)
- Live Chat Assistance
- Complaint Resolution & Escalation Handling
- CRM Integration & Data Management
- Weekly Performance Reports
Premium Plan
- Everything in the Professional Plan +
- 24/7 Multichannel Support (Email, Chat & Phone)
- Dedicated Account Manager
- Custom Scripts & Response Templates
- Customer Satisfaction (CSAT) Surveys & Reports
- Advanced Analytics & Feedback Implementation