1.1. No Refunds for Services Rendered: Once a service has been delivered or performed, refunds will not be issued, except as outlined in Section 2 of this Policy.
1.1. Refund Requests: All refund requests must be submitted in writing to support@bluskyvas.com within 15 days of the date the service was rendered.
1.1. Refund Processing Time: Refunds will be processed within 15 business days of the receipt of a valid refund request (as defined below).
2. Specific Refund Scenarios
2.1. Service Interruption: If a service is interrupted due to a technical failure on our part, we will provide a prorated refund for the time the service was unavailable.
2.2. Unsatisfactory Service:
2.2.1. Early Reporting and Refund: If a client is dissatisfied with the quality of our services and reports the issue with documented evidence within 7 days of receipt of subscription fee payment and requests a refund within the same timeframe, we will fix the complaint within 48 hours of receipt of the complaint.
If the matter remains unresolved then we will refund 75% of the service fee. The remaining 25% will be retained by the company as a partial fee for the service provided based on the signed agreement outlining deliverables.
2.2.2. Later Reporting and Refund: If a client is dissatisfied with the quality of our services and reports the issue with documented evidence within 15 days of receipt of subscription fee payment and requests a refund within the same timeframe, we will fix the complaint within 48 hours of receipt of the complaint, we may, at our discretion, offer a partial refund (up to 50% of the service fee). The company retains the remaining portion to cover expenses associated with providing the service based on the signed agreement outlining deliverables.
Please note: These refund options (2.2.1 & 2.2.2) do not apply to the Setup Fee, which is non-refundable.
2.3. Force Majeure: In the event of a force majeure event (e.g., natural disaster, war, government actions), we may, at our discretion, offer a refund or credit.
2.4. Recurring Services: For recurring services, clients may cancel their subscription at any time with 30-60 days’ notice. Any unused portion of the service fee will be refunded based on the prorated refund policy (Section 2.1).
3. Refund Methods
3.1. Original Payment Method: Refunds will generally be issued to the original payment method used for the purchase.
3.2. Alternative Methods: In certain cases, we may offer alternative refund methods, such as a store credit or check.
Additional Terms
4.1. No Warranty: We do not provide any warranties or guarantees regarding our services.
4.2. Dispute Resolution: Any disputes arising from this refund policy will be resolved through [Stripe Service] (or another preferred dispute resolution method).
4.3. Client Satisfaction: We encourage clients to contact our customer support team to address any issues before requesting a refund. We are committed to resolving issues and ensuring client satisfaction.